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Granting edit / delete permissions for ideas to customer portal users
I have set up a public site that uses customer portal to expose ideas to registered users. Users are able to create and view ideas, but unable to edit or delete ideas, even their own. I figured I should grant these permissions by changing the standard object permissions for the Customer Portal Manager Standard profile, but the administration UI lets me change only the View and Create permissions. I also tried to see if I could enable some sharing rules, but Idea is not one of the objects for which I can create sharing rules.
I am able to edit and delete ideas from the Ideas tab within my Salesforce dashboard, so I am wondering if this functionality is unavailable to Customer Portal users. Is that the case?
Hey there,
Unfortunately you can't grant Edit Delete access to customer portal users. Only full licenses can do it.
Portal users are restricted to create and read on ideas.