+ Start a Discussion

problems with chatter external

is anyone missing licenses for Chatter External?


When I add external customers to a private customer group, those external customers can see my internal staff Chatter Profiles.

I don't want them to be able to see those.


My account exec keeps sending my the same B.S. directions that I have already followed.


Is anyone else experiencing this?

Jia HuJia Hu

Chatter customer can only access the profiles of users who are in the same customer group.

On the user's profile page, chatter customer can't see any post.

Is this right in your case?




that is the case.


I created a new group, and my Chatter Free user could not see into that group.


I hate the fact that Chatter Free (external customers) can see my staff profile listings.

I guess this is the social aspect of things?


I'd rather external users not see who is in the company, tho!

Jia HuJia Hu
Chatter external should not see your inner user list. Make sure you Chatter custom does use the Chatter external profile.

Unfortunately, I only have Chatter Free, no Chatter External.


My account exec seems to not get this point.

So I am stuck, it's been 2 weeks now, emailing back and forth with him.


I repeat, no Chatter External licenses in my system!

Jia HuJia Hu

check Administration Setup -> Company Profile -> Company Information -> User Licenses


I guess you will find 500 Chatter External Licenses there.




Like I said,


there are no Chatter External Licenses in my org.


Just Chatter Free.


I went thru those steps weeks ago.

Jia HuJia Hu
What is the edition of your Salesforce org.



I am using Chatter Free.


. What is the maximum attachment size?

. Can I do universal search (profiles, groups, posts, files...) like in Chatter Plus?

. Does Chatter Free integrate with SharePoint?

. Does it integrate with Active Directory?

. Can it integrate wth Yammer?

. Can I invite external users (customers, providers, partners...) for free? If so, up to how many such users?


Thanks in advance for your feedbacks.