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seldersselders 

Email alert when specific words are hashtagged in Chatter posts

Hi all,

 

We have recently included our Product Development team in our Chatter community and they've raised a question as a result. They would like to know if someone posts a specific hashtagged word like #suggestion, is there a way for this to create an email alert?

 

Currently all product improvement suggestions are emailed to a specific email that creates what is similar to a SFDC case. If this is possible, it would streamline the process and allow everyone to see the suggestions we're receiving.

 

Thanks,

Steve

Best Answer chosen by Admin (Salesforce Developers) 
Jia HuJia Hu
You can use Trigger on FeedItem object and FeedComment object to do this.

If your Trigger, filter the Body field, and if it contains #suggestion, send the email to someone.