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kevindotcarkevindotcar 

Public Knowledge base vs. Private Knowledge base...

Hi,

 

It it possible to install the Sample Salesforce Knowledge  base twice - with one instance being for public knowledge and the other for private data (like CSR-specific info)?

 

Has anyone ever done this before?

 

TIA

 

francoisLfrancoisL

You cannot install 2 times the PKB package but what you can do:

 - Create 2 different site that provide access to differents records, one private, one public

 OR 

 - In salesforce, create a new tab using the VF page that are included in the PKB package.