+ Start a Discussion
LatigoLatigo 

Public Knowledge Base Set-up Issue

I'm trying to implement a public knowledge base that can be accessed via our web site. I followed the instructions in the Creating a Public Knowledge Base with SFDC Knowledge implementation guide. I created a Force.com site making sure to adhere to the notes about what not to configure prior to installing the PKB 2 app from the AppExchange. The next step in the implementation guide is to configure the PKB Site Set-up Object, however this object is not showing up. The only PKB object options I see are PKB 2 Settings, PKB Article deflection and PKB Featured. I can't go any farther with this set-up until I can access and configure the PKB Site Setup Object. What am I doing wrong here?

 

Also, I want to be sure that although PKB will be set-up as a Force.com site, I will still be able to embed it in our existing web site which is not built on Force.com Sites.

BlancheCBlancheC

I have a request for assistance - see below

 

 

I'm trying to implement a public knowledge base that can be accessed via our web site. I followed the instructions in the Creating a Public Knowledge Base with SFDC Knowledge implementation guide. I created a Force.com site making sure to adhere to the notes about what not to configure prior to installing the PKB 2 app from the AppExchange. The next step in the implementation guide is to configure the PKB Site Set-up Object, however this object is not showing up. The only PKB object options I see are PKB 2 Settings, PKB Article deflection and PKB Featured. I can't go any farther with this set-up until I can access and configure the PKB Site Setup Object. What am I doing wrong here?

 

Also, I want to be sure that although PKB will be set-up as a Force.com site, I will still be able to embed it in our existing web site which is not built on Force.com Sites.

martin@TTTmartin@TTT
Hi - do you still need help with this?? I have embedded pkb within and existing sites iframe.

Also by the use if custom URL you should be able to link seamlessly via a sub domain linked to your website.

Am happy to help if I can.

Martin