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Shaveen SSO / RSO email
We have implemented Single Sign-on(SSO) with a bit of a difference, Reduced Sign-on(RSO). The difference is that with SSO, you don't have enter in any credentials when you double click the SFDC icon on your desktop, but with RSO, you are taken to a custom Login webpage where you have to re-enter in your Active Directory credentials.
So the issue is that when an email alert goes out to the user, the user clicks on the link displayed on the email, but is taken to the native login screen (https://login.salesforce.com) and not our custom login page. The user is highly confused on what credentials to enter in and gets frustrated with the invalid password attempts.
We cannot redirect everyone on the network going to the https://login.salesforce.com URL to go to our custom login page as the Administrator of SFDC are not RSO enabled.
What could I do for the users that are RSO enabled and click on the email link and expect to find the correct login page?
Regards,
Shaveen.
South Africa.
Bumping this as we are having a similary problem.
We are using straight SSO - delegated authentication allowing tokens only.
When user's recieve emails (reports, workflow emails, approval process emails) the links take them to the standard login.salesforce.com page. How can I redirect them to the SSO login page?
It's not acceptable to redirect all network traffic from login.salesforce.com to our page, as the administrators log in without SSO and need to be able to access login.salesforce.com.
Any suggestions? Is this somehow configurable on the sfdc side?
You can build the URL link using merge fields (Record ID) in the custom email templates used to notify users of various things. This won't work for core system emails, but most functions allow you to specify the template to use.