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cticoder OpenCTI and onFocus()
We desire to implement primary tab tracking using openCTI to track objects touched by the agent during client servicing. We believe this is a simple operation of using sforce.interaction.onFocus() and associated listener callback. Unfortunately in Winter 13 testing, the listener does not fire for PersonAccount types being opened or brought to focus. Business Accounts such as Global Media and Salesforce.com work as expected.
Is there something we could check, validate or set to make PA's event the listener?
Appreciated, a00