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Tudela
S-control to update survey cases
We have a case closed survey that creates a new case via web2case. The survey form updates a custom field called "surveyCaseNumber" with the case number of the case being surveyed.
When the survey is done, I would like to update the survey cases with information from the original cases. Specifically, I would like to accomplish the following:
1. Set the owner of each survey case to the owner of the original case.
2. Set the contact of each survey case to the contact of the original case.
2. Set the contact of each survey case to the contact of the original case.
I suspect an S-control may be the way to go, but I'm new to S-controls.
Can someone provide example code for how to do this?
Thanks!
How urgent is it? you could write an s-control that you invoke once per day and run through any new ones and update.
The option is to have a look at the click-tools survey module (have a look on the Appexchange) as they can do a lot of updates direct into Salesforce.com.