Hi,

We're having issue on our instance, we were not able to receive e-mail alerts from workflows. I've already checked the debug logs for this and it seems to be working because there were no errors shown on the logs.

//DEBUG LOGS
22:26:33.161 (161157000)|WF_RULE_INVOCATION|[Request Log: D-2930 a1aL00000001aNl]
22:26:33.161 (161168000)|WF_EMAIL_ALERT|Id=01WC0000000PZ00|CurrentRule:RL: New Request Created (Id=01QC0000000R5Y4)
22:26:33.235 (235116000)|WF_EMAIL_SENT|Template:00XC0000001XDOf|Recipients:phillip.s.d.soriano@accenture.com |CcEmails:
22:26:33.235 (235155000)|WF_ACTION| Email Alert: 4;
22:26:33.235 (235173000)|WF_RULE_EVAL_BEGIN|Escalation
22:26:33.235 (235182000)|WF_RULE_EVAL_END
22:26:33.237 (237463000)|WF_ACTIONS_END| Email Alert: 4;
//

I have also requested for the E-mail Logs to check if the mails were being delivered and there seems to be no problem because the status on the E-mail is D: which means delivered, but still I haven't received any E-mail alerts yet:

////E-mail LOGS

Date Time: 5/24/2013 5:57
Internal Message ID: BD/FB-08984-8510F915
Mail Event: D
Recipient: phillip.s.d.soriano@accenture.com
Sender: phillip.s.d.soriano=accenture.com__af0tkzccahqtot0w@5bnyv6y9o5m5.l-2qavima0.l.bnc.sandbox.salesforce.com
Remote Host: 10.226.39.3
Bytes Transferred: 1902
Salesforce.com User: 005C0000003WqB5
Message ID Header:
Retry Count: 0
Seconds In Queue: 0.735761
Delivery Stage:
Relay Address:

////

I already checked my Spam/Junk E-mails but the E-mail alert mails are no where to be found. I also tried to test the E-mail Deliverability, Setup>E-mail Administration>Test Deliverability. I also wasn't able to received any e-mails after testing it. I'm sure I was using a valid e-mail address, but why am I not receiving e-mail alerts?

Please advise. Thanks!