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pluviosilla.ax1797pluviosilla.ax1797 

Confused by external user login for SITES, Communities & Portals. Can someone help?

 

We want to login and self-registration capability to external users of our SITE. But this SITES functionality requires either a Partner or a Customer Portals, and our instance uses Communities instead of the Customer Portal.

 

Question #1: Can SITES make use of the Communities external user login function? If so, how? Please send a link to relevant documentation.

 

The Sites Implementation Guide explains how to connect SITEs to Customer Portal. It does *NOT* explain how to connect SITEs to Communities.

 

Question #2, Communities define membership according to profiles. It is unclear to us how you would add a new external user manually. Creating a new Contact is not sufficient, obviously. No doubt, the answer to this is obvious to anyone who has actually seen SITES external login & registration in operation. We haven't. We have nothing to guide us but Salesforce docs and podcasts.