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teknicsand
Sending automated emails to external users using S-Controls??
Hi,
The problem I'm faced with is as described below.
In the opportunity tab, when the stage field is changed from one stage to another, for example, from Negotiating to Closed/Won, the workflow is setup to send out emails to the Salesforce users from an email template automatically. But the workflow, to the best of my knowledge, does not allow an email to be also sent out to an external user, the customer in this case.
Can S-Controls be used to solve this issue? If so can anyone point me in some direction. I've been reading on how to send emails using the Email API and S-controls, but I don't seem to understand how a contact s email address associated with the opportunity that is being currently viewed can be extracted and then used to fire out an automatic email when the field stages are changed.
If anyone has any ideas, please let me know. I would greatly appreciate it.
Thanks.
-Sand
The problem I'm faced with is as described below.
In the opportunity tab, when the stage field is changed from one stage to another, for example, from Negotiating to Closed/Won, the workflow is setup to send out emails to the Salesforce users from an email template automatically. But the workflow, to the best of my knowledge, does not allow an email to be also sent out to an external user, the customer in this case.
Can S-Controls be used to solve this issue? If so can anyone point me in some direction. I've been reading on how to send emails using the Email API and S-controls, but I don't seem to understand how a contact s email address associated with the opportunity that is being currently viewed can be extracted and then used to fire out an automatic email when the field stages are changed.
If anyone has any ideas, please let me know. I would greatly appreciate it.
Thanks.
-Sand
-sand
Message Edited by teknicsand on 11-10-2008 11:05 AM
When the lead in our system is converted, it converts to opportunity, account and a contact. So is there a way to query the contact associated with the opportunity by using the accountId. I'm guessing the accountId should be able to identify the account, opportunity and the contact.
-sand
-sandeep