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beaugordon move contact to new account - should move cases too but doesn't
I have a contact with a related case.
I edit the contact and assign it to a new account.
The 'Account' attribute of the case doesn't change to the new account.
I expected the account attribute to update automatically. It didn't, though as I write this I can see how some users might prefer the default behavior.
Question 1: Is this working as desired?
Question 2: Is there any other way anyone can think of to change this other than to make a trigger on Contact that updates all the related cases? I can do that, but I prefer to keep things simple and use built-in functionaltiy where possible.
Cheers
Case object has a ContactID and an AccountID field. Changing the ContactID won't affect the AccountId. If you want that kind of behavior, you'll need to create it yourself.