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JaxBeachDevJaxBeachDev 

Adding Print functionality to emails within Cases in Salesforce

Hi,

I would like to know if anyone has been able to customize the email related list in cases to either add a Print action next to the Edit | Del in activity history related list or adding a print button on the email detail page view.

 

I have been told by support that this functionality is not currently available and this related list cannot be customized.  Currently we can only print out emails through the browsers print function.

 

Any advice would be appreciated.  Thanks.