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voicesdotcom Why am I receiving this error when configuring a public knowledge base?
Hello,
We're new to Salesforce Knowledge and are looking to switch from our solutions-based FAQs to a Public Knowledge Base using the "Sample Public Knowledge Base for Salesforce Knowledge" found here:
http://appexchange.salesforce.com/reviews?listingId=a0N30000001gFH9EAM
After installation, I'm receiving this error on our help site (alpha testing).
Error: The
PKB Site Setup is not configured correctly. Please verify that the
category group name is correct and that the group is active.
Could someone please help explain what this means?
Thank you kindly,
David
Voices.com
Hi,
The same question has been posted recently in Answers (http://success.salesforce.com/questionDetail?qId=a1X30000000Hy1VEAS).
Can you do the same double check on the configuration and confirm that everything seems OK?
Thanks
Etienne
David,
Have you been able to get a solution to this? I am receiving the same error and have double checked the settings and confirmed that the configuration is correct based on the information in the Creating a Public Knowledge Base guide.
-Corey
Hi,
Check the Site's profile settings. It might be that the Profile Category Group Visibility Settings are restricting access to the Categories you're trying to display.
Best
Søren Krabbe
Hi,
where do I find the category group visibilty settings on the site profile?
Thx
ah, found it...
in the enhanced profile interface this related list does not show...
when changing back to the old-style interface this does show and indeed the default visibiltiy of the site profile is different than the default one you put in the general data category section