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CarlCCarlC 

Public Knowledge Base - Invalid data category group name provided

I have a public knowledge base setup in my DEV org, that works fine, however, in a customer sandbox the following error is reported:

 

09:46:17.247 (247510000)|EXCEPTION_THROWN|[184]|System.QueryException: Invalid data category group name provided: Locations. There is no category group matching the provided data category group developer name.

 

The category 'Locations' is defintely created and the KB works fine inside the native SF UI.

 

However, the enhanced profile view does not seem to have a capability to allocate a data category to the 'guest user license', the related list does not appear even when the 'enable enhanced profile user interface' checkbox is deselected in the UI section.

 

The general data category setup is set to 'All' under Customise > Data Categories > Data Category Setup

 

Francois - please could you assist?

 

Thanks.

Best Answer chosen by Admin (Salesforce Developers) 
CarlCCarlC

Now resolved - bug with Enhanced UI, if you physically log out and log back in again with the 'enable enhanced profile user interface' checkbox deselected the related list appears.

 

 

All Answers

CarlCCarlC

Now resolved - bug with Enhanced UI, if you physically log out and log back in again with the 'enable enhanced profile user interface' checkbox deselected the related list appears.

 

 

This was selected as the best answer
prithvi kumarprithvi kumar
Setup->Data categories-->knowledge-->Data category assignments

check for EXISTING group name, which has associated category name and category which is usually "All".

IF name of either group or category is wrong ,then it throws this exception.

Beware of unique name and name in data category.

Thanks