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CRMUser23CRMUser23 

New Email - Unread

We have lot of new emails unread on a cases, rep gets an alert and a task but  a blurb or a grraphic just like the new comment graphic on case detail page will help. Any suggestions on flagging the case with New unread emails?
 
 
HardhatHardhat
I'm not sure the EmailMessage object has a notion of read/unread, does it?  If it does then you can use a workflow from EmailMessage to Case to set a flag of some sort.