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rjayramrjayram 

JSON login error Japanese user

Hi,

 

       We have a salesforce mobile app deployed on the IOS and Android platform at various locations around the world. The app is a Salesforce Hybrid App that redirects to an apex page on login and users are then able to take action on various tasks. Users in Japan on the Android platform, however, are unable to log into Salesforce using the app. We displayed log messages on the screen and found that the app gave an error 'JSON error: login failure'.  If the user were to type https://login.salesforce.com on their browser and go to the apex page, they are able to get in successfully. 

 

We have deployed it to other locations without any issues. Users in Japan on IOS platform are able to use the app without any errors. If someone can give me an idea about the problem, that would be great.

 

Thanks you.

Gaurav KheterpalGaurav Kheterpal

You mentioned it's a hybrid app - Which HTML5 framework is the app built with? I know some frameworks have internatinoalization issues when it comes to rendering webviews.

 

Also, can you dump the whole auth response from salesforce and share it?