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warrenlesterwarrenlester 

Email2Case failure after Winter '07 update

Our Email2Case agent is continually failing to process messages correctly since the update for winter '07. Has anyone else noticed this? As far as I know, we have not made any changes in the mean time
 
The symptom is that all messages get moved to the Error box and this error appears in the log:
 
2007-01-10 11:44:18,723 479409755 [Thread-1] ERROR com.sforce.mail.GenericClient - java.lang.IllegalStateException
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.lang.IllegalStateException
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace: java.lang.IllegalStateException
at com.sforce.soap.partner.fault.ExceptionCode.fromValue(ExceptionCode.java:125)
at com.sforce.soap.partner.fault.ExceptionCode.fromString(ExceptionCode.java:130)
....
....
....
 
I have logged a case with salesforce support, but since I have had no response yet, I was wondering whether anyone else was experiencing the same or similar issues.
 
???
 
Warren
SuperfellSuperfell
Can you get a capture of the soap response that causes the exception ?
warrenlesterwarrenlester
Thanks Simon,
 
Unless there is a debug option that will already do that built into the standard code, I wouldn't know how to implement that.
 
 
Cheers
Warren
SuperfellSuperfell
Log a case with support, they have documents that walk you through the process.