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SatchiSatchi 

email2case multiple accounts

Is it possible to  manage more than 1 account via email 2 case  (emailagent60 ? ) ( I have 2 support mails - One is defined and working  how do I configure the second on ?
 

Message Edited by Satchi on 11-13-2006 05:54 PM

MKPartners.comMKPartners.com
I believe you have to run the agent multiple times for multiple addresses, fortunately, you can run it as a service.
nicksquashnicksquash
Can't you just have 2 different servers set up in your email2case.txt file?
thats what we're doing
Alex P.Alex P.
I have the exact problem. I have added a second e-mail in email2case.txt using what is described in the readme.txt but it doesn't work as soon as I add an account. 1 works fine.
 
Any news on this?
 
Thanks
Alex P.Alex P.
For adding a second user, it was my mistake. The problem was that I have not created the outlook folders "testprocessing" and "testerror" like mentionned by default in the email2case.txt. So basically adding a second user is straightforward ;
 
- add the user in sales force
- add the user in the server
- add the user in email2case.txt using <server2> </server2> and now everything works fine.