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fifedogfifedog 

email2case and Thunderbird don't mix

All - I'm posting this as more of an FYI than asking for help.  For the last year we've been experiencing an issue where the email to case engine appears to drop the CC list from the emails (not all just some) once it makes it into Salesforce.  We started on email2case version 1.5 and had to upgrade to the 1.6 which Salesforce said they fixed this issue and before they would help me any more. However we're still seeing it.

It appears from my 1/2 day of testing: Yahoo, Outlook, Horde, Mirapoint Webmail, Mail (from apple), work. So far Thunderbird versions1.5 and 2.0, both Mac and PC, have this issue as well as Pine 4.61 on unix.

I have updated my case with Salesforce so let's see what happens.  Any bets on whether Salesforce says it's a Thunderbird issue?

Message Edited by fifedog on 10-18-2007 03:33 PM

Update: Jan 4 2007. It appears Salesforce has fixed this issue.



Message Edited by fifedog on 01-04-2008 02:25 PM