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Chris_ICChris_IC 

Cloud Swarm 3: Auto follow trigger text not working anymore

Hello,

 

Almost every day, we use the trigger text #AF to make users in our org auto-follow records. It was working perfectly fine until this morning...

We don't know what happened but it seems to have stopped working as when we type #AF and share it in the Chatter feed, the list of followers doesn't get updated an says "No followers".

 

Can you help?:)

 

Thank you,

 

Chris.

The Cloud Swarm TeamThe Cloud Swarm Team

Hi Chris,

 

There is a per user limit of following 500 records in Chatter.  So when Cloud Swarm is working and stops working suddenly, it's typically because one of the users that was trying to swarm has hit that limit, so it rolls back the swarming for everyone.  You can see how many records a user is following by going to the People tab, clicking on a User, and seeing how many records they are following beside the "Following" header on the right-hand side.

 

If they are hitting that limit (and by the sounds of it, hitting it pretty quickly), I suggest installing Chatter Unfollow Rules to automate unfollowing people from records that they don't need to follow anymore (e.g. closed opportunities, closed cases, etc.):

 

http://appexchange.salesforce.com/listingDetail?listingId=a0N30000003IX0UEAW

 

Let me know if that helps.

 

cK