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Excel connector ports restrinctions

We are experiencing some problems when trying to conect to the excel connector, we are not sure about the problem as we have already checked the requirements (latestet office edition, office toolkit3.0, and conector 6.16), is there any ports restrinction, or firwall setting that we should be aware of.
 
What other network securities or maybe consideration should we check?
 
In advance thanks for your support.
 
TRF