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julieboncourjulieboncour 

Integrating Omniture within Live Agent

Hello everybody,

 

I am trying to integrate Omniture tags into Live Agent chat window. 

I got a custom VisualForce page for the chat window.

 

I have looked on different way:

   - the states of the chat window: on the 'developer live agent guide', it is written that the chat window has different states 

(liveAgentStateWaiting, liveAgentState, liveAgentStateStatusMessage, liveAgentStateEnded), but i don't know how to catch these states with Javascript.

   - i have found a topic on how to integrate Omniture in Live Agent (https://dashboard.liveagentforsalesforce.com/support/Deployment/how-to/74) but it talks about an optional config ("Optional: Integrate Your Analytics Packs") on the live agent deployment that i couldn't find on Customize | Live Agent | Deployments.

 

Can someone have any idea on how to integrate Omniture tags on Live Agent ?

Thanks a lot

 

Best Answer chosen by Admin (Salesforce Developers) 
julieboncourjulieboncour

Hello,

 

I did this: integrate the Omniture Tags in the website page where the deployment and the button code are.

Only way i found.

 

Bye

Julie