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maneeshmaneesh 

Open cti adapter

How can i set up my own open cti adapter in cloud? Is it need extra cost?

Vinita_SFDCVinita_SFDC

Hello,

 

Open CTI adapter doesn't involve an extra cost. You can implement it with the help of following guide:

 

http://www.salesforce.com/us/developer/docs/api_cti/api_cti.pdf
maneeshmaneesh

Hi vinita,

 The guide already i had. Now i have the problem for integrating my external adapter with salesforce callcenter application. I think canvas integration needs for this. Canvas will render html inside the softfone. its clear. Now my actual problem is how the open cti api can communicate with the canvas app.Do u have any experiene in this. if not can you please suggest any one can give me code sample for me..?

thanks in advance