Can we add a custom profile ,having a Guest License, to Organization Wide Email Address

Hi ,

In order for us to be able to send email notifications to a user who uses are site we need to add a custom profile to the Organization Wide Email Address so that when a user enters their contact info into our site, they will get an email notification with the Sender email address equal to something like : "noreply@someplce.org". Currently it is using a developer's email address instead. We'd like to change that:

Q) Is there a way that we can add a custom profile (Guest License) to org Wide Email Address so that we can set that Sender email adddress to noreply@someplace.org'?

Currently we get the error message:
SendEmail failed caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email.

Thanks

January 7, 2014
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Best Answer chosen by earlino727

earlino727
HI HI @Sonam_SFDC , Hi @Vinita_SFDC I believe I have fixed the problem:

I had to go to the user page for Homeschool Site Guesr User user record and then I edited the Email Address and changed the previous value (which was an employee email address) to 'noreply@someaddress.com' . I then reran a test on the Sandbox Force.com Site page form and submitted the user information on that page form. The controller for the site then sends the user an email notification and I verified that the Sender or From email was 'noreply@someaddress.com' . So I never really had to use Org Wide Email Address at all. I just had to make sure that the Site Guest User Email was set to 'noreply@someaddress.com' and had the controller code setup the email using Subject, SenderDIsplayName,Replyto, and the BCC headers before sending the email.

I am still using Portal users but this should be the last project in using Protals for us.

Thanks for your help. USing your ideas I was able to think about that User Record and changing that email address.

January 9, 2014
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Vinita_SFDC
Hello,

Yes this is possible by checking option "Allow All Profiles to Use this From Address" while defining Organization-Wide Email Address.

January 9, 2014
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Sonam_SFDC
You can go back to Setup > Administer > Email Administration > Organization-Wide Addresses > Edit the ORG wide adress and selct this Custom Profile and add it to the list which has access to use this particular ORG WIde email address : noreply@someplace.org'

January 9, 2014
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earlino727

HI @Sonam_SFDC , Hi @Vinita_SFDC

I just tried that and the custom profile called "Homeschool Profile" does not show up in the list of custom profiles for Organization WIde Email Addresses because it is a Guest License and not a Salesforce License type. Is it possible that I have to change the Profile License type from Guest License to Salesforce License for this external user ? Thanks.