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ChichoChicho 

update knowledge base

I'm trying to install knowledge base PKB3 but first I have to remove PKB2 from my environment. 

I can't remove PKB2 because some of the components are referenced somewhere else like in Static Resources or Visualforce Pages.

How can update my knowledge base without losing the customization we have done to it? Can I update from PKB2 to PKB3 and keep the development done?

Thanks!
Vinita_SFDCVinita_SFDC
Hello,

Fisrt remove the reference of pkb2 from all the visualforce pages or remove the vf pages if they are not in use. You would not be able to uninstall the package unless you remove the dependencies.