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jcaldjcald 

a href link to an email attachment from an email template

Is there a way to have a href link to an email attachment from an email alert template?

We have a voice mail that will email to our salesforce support queue with an attachement. I would like to be able to hear the recordered attachemtn from the email alert template that is sent me. As it takes three clicks inside the console in order to hear the message.

Appreciate any information - Thanks james
Ashish_SFDCAshish_SFDC
Hi James, 


I think we are talking about 2 different Systems here - the one that sends the Voice mail and Salesforce email alert template. 

See if you can customize the Phone - Voicemail System to directly have the download link.

Reply back if i have not understood properly. 


Regards,
Ashish