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dhuntdhunt 

SSO with BMC Remedyforce not working after certificate change

We have SSO enabled, which was working for Salesforce licenses and a custom license for BMC Remedyforce (force native app).  Our Active Directory Federation server certificate expired.  After replacing, SSO works for users with a full Salesforce license, but not for users with the Remedyforce custom license.  BMC considers this a Salesforce issue, and I haven't found any settings for their app related to SSO.
Any suggestions?
Best Answer chosen by dhunt
dhuntdhunt
Solved.  Portal ID wasn't being sent with the SAML request.  Seems obvious in hindsight, but posting for anyone else banging their head against a wall.

All Answers

dhuntdhunt
To clarify/correct:  the users who are unable to login with SSO are using the Customer Portal Manager Custom license
dhuntdhunt
Solved.  Portal ID wasn't being sent with the SAML request.  Seems obvious in hindsight, but posting for anyone else banging their head against a wall.
This was selected as the best answer