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andysax84 Knowledge article history tracking related list
Hi,
I added history field tracking for my article types. I follow this guide to do it:
http://help.salesforce.com/HTViewHelpDoc?id=knowledge_history_tracking.htm&language=en_US (http://help.salesforce.com/HTViewHelpDoc?id=knowledge_history_tracking.htm&language=en_US)
I check that a new object "KnowledgeArticleVersionHistory" has been created.
The problem is that I can't see the history related list anywhere. How can I add this related list to my article layout?
Thanks,
Andrea
I added history field tracking for my article types. I follow this guide to do it:
http://help.salesforce.com/HTViewHelpDoc?id=knowledge_history_tracking.htm&language=en_US (http://help.salesforce.com/HTViewHelpDoc?id=knowledge_history_tracking.htm&language=en_US)
I check that a new object "KnowledgeArticleVersionHistory" has been created.
The problem is that I can't see the history related list anywhere. How can I add this related list to my article layout?
Thanks,
Andrea
Did you check to see if this list is available when you open any article in your ORG?
Do you see the option to edit the Article type layout?
Once you click on a layout name - please check to see if you get the related list tag on the top panel > see if you get an option to drag and drop the history related list to the layout.
there isn't any view in which I can see this related list, in article type Layout there isn't any related list to drag and drop.