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Customer calls sales rep and automatically customer details are on screen.

Imagine this scenario...customer calls sales rep and automatically customer details are on screen.Can this be made possible? Has this been already been implemented?
Satish_SFDCSatish_SFDC
There is a CTI toolkit using which you can make this possible.
Once a call is made through the on screen dialer, you call an API method to display the record on screen.

Regards,
Satish Kumar