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SFDC_RJ
Merge lead with contact on conversion
I am having this strange problem ,
I have few check boxes on leads and contacts all mapped . when I convert a lead to merge into existing contacts check boxes on leads are not being mapped . I lose information . According to my understanding , contact should have information from earlier contact and the lead . It is retaining info for other custom fields . I am confused .....
I have few check boxes on leads and contacts all mapped . when I convert a lead to merge into existing contacts check boxes on leads are not being mapped . I lose information . According to my understanding , contact should have information from earlier contact and the lead . It is retaining info for other custom fields . I am confused .....
https://help.salesforce.com/HTViewHelpDoc?id=leads_convert.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=leads_convert.htm&language=en_US) item 9