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Tillu Why access is Restricted for users in this scinario ?
For specific users not able to access the old records belongs to case. I have verified in profile level. he has Read,Edit,Create permissions. Still he has no access to already created records. I saw that no users under this Role has not access to case records.
I think we need to create a sharing rule. Users in this role do not own any contacts.
I think we need to create a sharing rule. Users in this role do not own any contacts.
Make sure that there is also View All permission for those user profiles.