+ Start a Discussion
sivadevsivadev 

Changing owner form One queue to another Queue

Can any body please suggest  i have 2 queus in my org i need delete both but there some case in that queue need to transfer to another queue

for EG
Queue 1 and Queue 2 i need to delete
Queue 3  New queue
i need trnafer case r form  Queue 1 and queue 2 to Queue3 and delete  Queue 1 and queue 2
Many thanks in advance

Siva
Best Answer chosen by sivadev
Sonam_SFDCSonam_SFDC
Hi Siva,

You can create a view for cases that are current with Queue 1 and another view for cases with Queue 2
Use the Change owner button to change the owner for all the cases listed to Queue 3 - have you tried this approach ?