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sivadev
Changing owner form One queue to another Queue
Can any body please suggest i have 2 queus in my org i need delete both but there some case in that queue need to transfer to another queue
for EG
Queue 1 and Queue 2 i need to delete
Queue 3 New queue
i need trnafer case r form Queue 1 and queue 2 to Queue3 and delete Queue 1 and queue 2
Many thanks in advance
Siva
for EG
Queue 1 and Queue 2 i need to delete
Queue 3 New queue
i need trnafer case r form Queue 1 and queue 2 to Queue3 and delete Queue 1 and queue 2
Many thanks in advance
Siva
You can create a view for cases that are current with Queue 1 and another view for cases with Queue 2
Use the Change owner button to change the owner for all the cases listed to Queue 3 - have you tried this approach ?