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kamal3883 Case milestone Violation actions are not working
Hi,
i have configured few case Milestones in my org. whenever i am creating new case, milestones get associated to the case as per criteria. after some time milestones violates. but i am not geeting violation emails and also if there is any field update is configured on violation is not working.
Is there any specific reason for this. this is very critical issue for us.
Thanks
i have configured few case Milestones in my org. whenever i am creating new case, milestones get associated to the case as per criteria. after some time milestones violates. but i am not geeting violation emails and also if there is any field update is configured on violation is not working.
Is there any specific reason for this. this is very critical issue for us.
Thanks
You will need to create an Email Alert and attached the email alert to the Milestone which is part of Entitlement processes. Will you share your Case enters the process in Entitlement Process detail?