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sivadev
need clarification please suggest on the queues
HI i have workflow rule which updates the filed as owner ship and i have assignment rule which checks the lang and assign to queue now if send mail to the queue adress which in work flow it not going to filed update but it routing by assignment rule which checks the lang and owner ship is going on assignment queue
work flow on "email message" object
Assignment rule is on case object
can any body help on this please
Many thanks \
siva
work flow on "email message" object
Assignment rule is on case object
can any body help on this please
Many thanks \
siva
Assignment rules are executed before workflow. Following is the order of execution:
Executes all before triggers.
Runs most system validation steps again, such as verifying that all required fields have a non-null value, and runs any user-defined validation rules. The only system validation that Salesforce doesn't run a second time (when the request comes from a standard UI edit page) is the enforcement of layout-specific rules.
Saves the record to the database, but doesn't commit yet.
Executes all after triggers.
Executes assignment rules.
Executes auto-response rules.
Executes workflow rules.
If there are workflow field updates, updates the record again.
If the record was updated with workflow field updates, fires before and after triggers one more time (and only one more time), in addition to standard validations. Custom validation rules are not run again.