Apex Code Development You need to sign in to do that
Don't have an account?
VDave Open CTI search Contacts/Accounts in Case/Opportunity
I am trying to find out if there is a way to have "Search" include objects which are related to the results which are found. For example If a Contact has a phone number x and there is a Opportunity which has that contact in the contact role collection I would like it included in the search when I search x.
Specifically I am using the SearchAndGetScreenPopUrl() of the open cti api as found in the doc (http://www.salesforce.com/us/developer/docs/api_cti/api_cti.pdf).
I am currently solving this with a custom APEX class to do the search with the contacts/accounts I find with the default search "SearchAndGetScreenPopUrl()". This works but I have to do a second search once the first has completed.
I could also solve this issue with a custom object formula which hold the field I need to search for. If I did this I wouldn't need my APEX class.
What is the best approach? Is there a better one?
Specifically I am using the SearchAndGetScreenPopUrl() of the open cti api as found in the doc (http://www.salesforce.com/us/developer/docs/api_cti/api_cti.pdf).
I am currently solving this with a custom APEX class to do the search with the contacts/accounts I find with the default search "SearchAndGetScreenPopUrl()". This works but I have to do a second search once the first has completed.
I could also solve this issue with a custom object formula which hold the field I need to search for. If I did this I wouldn't need my APEX class.
What is the best approach? Is there a better one?
The alternative would be a pop up visualforce page which will get the required results based on a apex controller class.
See the links below,
SoftPhone Custom Visualforce page not working in Open CTI
https://developer.salesforce.com/forums/?id=906F00000009EcqIAE
Quickstart: Creating Custom Screen Pops Using Visualforce
https://developer.salesforce.com/page/Creating_Custom_Screen_Pop_Pages
Regards,
Ashish