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Divya S Text Image field / Rich Text are not displaying in email template
I have a field rich text field in lead object which the users use to capture screenshot. This screenshot has to be sent in workflow email alerts. This field is not getting displayed in the emails. I have used this in HTML email template - {!Lead.IScreenshot__c}. It is getting displayed when I 'send test and verify merge fields' within the UI, but it does not get displayed when I receive emails.
I even tried with creating formula text field specifiying the url to redirect to the field vaue. This works good other than in the emails.
I also tried using <img src=" alt="xxx"/> with the correct URL as per salesforce documentation. This shows the <img src.... etc in the email. I cannot store in the documents as I will have as many screenshots as the number of leads. Can anyone help on this. Thanks !
I even tried with creating formula text field specifiying the url to redirect to the field vaue. This works good other than in the emails.
I also tried using <img src=" alt="xxx"/> with the correct URL as per salesforce documentation. This shows the <img src.... etc in the email. I cannot store in the documents as I will have as many screenshots as the number of leads. Can anyone help on this. Thanks !
Hi Divya, I once had a similar case when the issue was with the email client where the image was being recieved as the client did not download the image at the user end...did you try sending the mail to multiple clients? Please check this if not and let me know..
Divya SHi Sonam, I testing with my own image. It just comes as 'User-added image' or something else. But the image never comes.
Divya Ssorry Sonam for the typo, I am testing with my own email.