function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
!!Maddy!!!!Maddy!! 

Portal User password reset

Hi All,

I am getting a error while going to reset password for portel users.

Error: - Passwords for one or more external users were unable to be reset because the external users do not belong to any active community.

Please help me on this.

Thanks,
Madan
ShashForceShashForce
Hi,

This error message is related to communities and not portals. One probable reason could be that the community is not yet in "Published" status. Please change the community status to published and check.

Thanks,
Shashank
Prem_PalPrem_Pal
Try adding the profile of your user to your community's settings
Edgar ChivichonEdgar Chivichon
Add profile to your community:
Setup > All Communities> Work Spaces > Administration > Members,
and there you can add your profile.