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Patrick C Mayer 91Patrick C Mayer 91 

Idle Case Notification

I've been looking for a way to do this and haven't really figured out anything great.

Basically, I would like a custom console component to start blinking, open or in some way notify anyone on the service cloud page when a case has been sitting in the general case queue for 15 minutes without being claimed.

Any help or points in the right direction are much appreciated.

Best Answer chosen by Patrick C Mayer 91
Sonam_SFDCSonam_SFDC
Hi Patrick,

I suppose you can bring the Salesforce Streaming API to use and create pushtopic to show these case notification on the console to users in realtime - check the below blog on the same:
http://appirio.com/category/tech-blog/2013/07/the-salesforce-streaming-api-with-example/

Streaming api:
http://www.salesforce.com/us/developer/docs/api_streaming/