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ThomasmThomasm 

Email Service Attachments

 I have setup an email service and have the follow class that when an email is sent it create a record in the custom object ticket but i want it to pull any attachments and save them in the attachment section for that record.  I do not geting errors but no attachments are being saved

global class EmailToTicket implements Messaging.InboundEmailHandler {

        global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email,
            Messaging.InboundEnvelope envelope) {
            
            Messaging.InboundEmailResult result = new Messaging.InboundEmailresult();
           
     
           
            Ticket__C sTicket = new Ticket__C();       
            {
            sTicket.Job__C = 'a013000000UHggN';
            sTicket.Subject__C = email.subject;
            sTicket.description__C= email.plainTextBody;
            sTicket.Web_Email__C=email.FromAddress;
            insert sticket;
           
         if (email.textAttachments != null)
            {
            for(Messaging.Inboundemail.TextAttachment tAttachment : email.textAttachments)
            {
            Attachment attachment = new Attachment();

            attachment.Name = tAttachment.fileName;
            attachment.Body = Blob.valueOf(tAttachment.body);
            attachment.ParentId = sTicket.Id;
            insert attachment;
            }
           
            }

            //Save any Binary Attachment
           
            if (email.binaryAttachments != null)
            {
            for(Messaging.Inboundemail.BinaryAttachment bAttachment : email.binaryAttachments) {
            Attachment attachment = new Attachment();

            attachment.Name = bAttachment.fileName;
            attachment.Body = bAttachment.body;
            attachment.ParentId = sTicket.Id;
            insert attachment;
            }
           }
        }

        result.success = true;
        return result;
            
   }
}
Cory CowgillCory Cowgill
There is a setting on the Email Service that says "Accept Attachments". Do you have that configured? User-added image

Here is the code you can see that I use for this simple service:

global class ClaimEvidenceEmailServiceHandler implements Messaging.InboundEmailHandler
{
  global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email, Messaging.Inboundenvelope envelope)
    {
      Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
      try
      {
        Claim_Evidence__c evidence = new Claim_Evidence__c();
        evidence.Email_Subject__c = email.subject;
        evidence.Email_Text_Body__c = email.plainTextBody;
        evidence.Email_From_Address__c = email.FromAddress;
        insert evidence;
      // Save attachments, if any
      List<Attachment> attachments = new List<Attachment>();
      if(email.textAttachments != null)
      {
        for (Messaging.Inboundemail.TextAttachment tAttachment : email.textAttachments) {
          Attachment attachment = new Attachment();
          attachment.Name = tAttachment.fileName;
          attachment.Body = Blob.valueOf(tAttachment.body);
          attachment.ParentId = evidence.Id;
          attachments.add(attachment);
        }
      }
      if(email.binaryAttachments != null)
      {
        for (Messaging.Inboundemail.BinaryAttachment bAttachment : email.binaryAttachments) {
          Attachment attachment = new Attachment();
        
          attachment.Name = bAttachment.fileName;
          attachment.Body = bAttachment.body;
          attachment.ParentId = evidence.Id;
          attachments.add(attachment);
        }
      }
      if(attachments.size() > 0)
      {
        insert attachments;
      }
      result.success = true;
      }catch(Exception e)
      {
        result.success = false;
           result.message = e.getMessage() + e.getStackTraceString();
      }
      return result;                                                      
    }
}