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Tim Reilly
Appear to be hitting daily API request limit
Just recently started running into this error message: "TotalRequests Limit exceeded."
We should have 7000 requests/day. Looking at our API call report, I have no idea how we're coming anywhere close to this 7000 limit. Is there part of this report that's missing or a different way to see how we're exceeding our total request limit?
This is affecting some time-sensitive, production applications we have including a link to our billing/invoicing system Intacct and an application we use to create licenses for our customers. Any help would be really appreciated. Thanks!
We should have 7000 requests/day. Looking at our API call report, I have no idea how we're coming anywhere close to this 7000 limit. Is there part of this report that's missing or a different way to see how we're exceeding our total request limit?
This is affecting some time-sensitive, production applications we have including a link to our billing/invoicing system Intacct and an application we use to create licenses for our customers. Any help would be really appreciated. Thanks!
A user with the "Modify All Data" permission will have the ability to run the report "API Usage Last 7 Days". This report is a standard report in the "Administrative Reports" folder, and this report will show the Name, Username, E-mail, Client Id, Day Of Week, and Call Count. This report will help determine who and what are making the most API calls within a week.
Thanks,
Amit Bhardwaj
Thanks for the response. This is the report I've been using. The problem we're seeing is that the API calls we see listed in the 'API Usage Last 7 Days' report don't come anywhere close to the 7,000 API call limit that we're apparently hitting (as indicated by our Company Profile info).
For example, our Company Information -> Company Profile screen has the following information for today:
API Requests, Last 24 Hours 7,152 (7,000 max)
However, our 'API Usage Last 7 Days' report shows that our Call Count is not coming anywhere near that limit of 7,000 calls when broken down by day. Because of this, I was curious to see if there is some other report that I might be missing. I hope that makes sense.
Is there something we're missing here or some way to request a reset of the API limit?
https://developer.salesforce.com/forums/ForumsMain?id=906F0000000ATU9IAO
Please refer to below article that will give you the answer on the issue you are facing:
https://help.salesforce.com/apex/HTViewSolution?urlname=Why-don-t-the-numbers-for-my-API-Usage-align-with-the-numbers-in-my-API-Usage-Last-7-Days-report&language=en_US
I hope this helps.
Hi Nehal,
Yes, we've read and linked to that article earlier in this thread. The problem is that the numbers aren't off by a little bit as described in that article.
As I mentioned, ALL of our calls for the LAST 7 DAYS add up to less than 800 calls which is 6000 less than our daily limit (~7000) and yet, we somehow seem to be hitting our daily limit every day. These calls aren't showing up anywhere in our 7 report.
So, unless, I'm misunderstand something, we seem to be incorreclty hitting our daily limit based on the data in the 7 day report.
Is there another place to look for other types of application that might be making requests? We've gone through our users and disabled applications. We're not really sure where to go next.
Have you disabled "Paradot" as well?
Thanks!