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AnSFAdmin Override case page makes refresh fail in service console?
Hi, in my service cloud console, the 'refresh' functionality (the 'round arrows' in the dropdown on the right) does not work anymore after the 'view' page for a case was overridden with a VF page. It does not seem to matter what's on the VF page.
To replicate, create a simple VF page, that will just show the case detail like the normal page does, eg:
<apex:page standardController="Case">
<apex:Detail subject="{!Case.ID}" relatedList="true" />
</apex:page>
Override the Case view page with this page, then open a case in the Service console, and use the 'refresh' symbol for this page in the dropdown menu at the right of the list of tabs. The case view does not refresh. Taking the View override away makes the refresh work again (you can see the page reload). It does not matter what is in the override, as soon as the page is overridden, the refresh button fails.
To replicate, create a simple VF page, that will just show the case detail like the normal page does, eg:
<apex:page standardController="Case">
<apex:Detail subject="{!Case.ID}" relatedList="true" />
</apex:page>
Override the Case view page with this page, then open a case in the Service console, and use the 'refresh' symbol for this page in the dropdown menu at the right of the list of tabs. The case view does not refresh. Taking the View override away makes the refresh work again (you can see the page reload). It does not matter what is in the override, as soon as the page is overridden, the refresh button fails.
This is a known issue with us and more information can be found at following link :
https://success.salesforce.com/issues_view?id=a1p30000000T3VvAAK
Thanks,
Amit Bhardwaj