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sonu guptasonu gupta 

Time zone error while sync task from outlook to salesforce using 'Salesforce for outlook'

Hi,

I am working on salesforce, my requirement is to pull the tasks from microsoft exchnages to salesforce, for this i have downoaded 'Salesforce for Outllook' from salesforce. my sync direction for task is from outlook to salesforce. when i am going to sync the tasks it showing time zone error.

please find the attached screen shot.
User-added image
let me know your openion.

Thanks in advance

Sonu Gupta
Best Answer chosen by sonu gupta
Sonam_SFDCSonam_SFDC
Ok,can you pls try to delete the SFO DB under Appilcations (steps mentioned: http://help.salesforce.com/apex/HTViewSolution?id=000025467&language=en_US) abd let me know if that helps

All Answers

Sonam_SFDCSonam_SFDC

Hi Sonu,

Please follow the steps given in the KB article below:
https://help.salesforce.com/apex/HTViewSolution?id=000003010&language=en_US
 

This should resolve your error.
sonu guptasonu gupta
Hello Sonam

Thanks for your reply

I have followed the steps given the KB article. still getting same issue. my computer time zone is UTC, but salesforce time zone is GMT.

Find attached screen shot.

Computer time zone -

User-added image

Salesforce time zone -

User-added image


Thanks
Sonu Gupta
Sonam_SFDCSonam_SFDC
Ok,can you pls try to delete the SFO DB under Appilcations (steps mentioned: http://help.salesforce.com/apex/HTViewSolution?id=000025467&language=en_US) abd let me know if that helps

This was selected as the best answer
sonu guptasonu gupta
Thanks, Now i am able to sync atsk, can you please let me know, in salesforce where i can see the synced task
Sonam_SFDCSonam_SFDC
Login to your Salesforce account > Go to HOme Tab> Select Unresolved Items from the side bar and move to the tasks tab - you should see all the tasks synced from Outlook listed over here .

You can then associate them to the respective contacts/leads etc
sonu guptasonu gupta
Hello Sonam,

Thanks again for your reply, after going to Unresolved Items from the side bar, i could not see any task. does it means that sync functionionality not worked.

Can you please suggest any solution.

Please find attched screen shot -

User-added image

Thanks
Sonu Gupta
sonu guptasonu gupta
Thanks a lot sonam, now i can see synced tasks.