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Arup Sarkar 17Arup Sarkar 17 

CISCO Jabber SDK

Hi

We are planning to implement CTI in our existing salesforce instance. I want to find out if truly they use Open CTI . If anyone is using it and document use cases I would really appreciate it.

jabberdeveloper.com

communication is AJAX based.

https://developer.cisco.com/site/collaboration/jabber/websdk/overview/overview/

Ramu_SFDCRamu_SFDC
Just came across these posts which might help

http://www.linkedin.com/groups/How-does-Open-CTI-Works-4216754.S.262700601

http://ingenius.com/an-embedded-video-post/

http://pbfischer.com/?p=489