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DownstairsBDownstairsB 

How to send approval requests from an org-wide email Address?

For a normal Email Task (workflow rule), you can specify that the sender is an org-wide email address.

We need to be able to set this for the Approval Request Notification template on an Approval Process.

 

How do I accomplish this?  It is critical to our business that the submitters of the request DO NOT have their name and email on the notification.

Ashish_SFDCAshish_SFDC

Hi , 


Try creating an "Organization-Wide Address" (an email address). You'll have to prove that this mailbox is accessible for you (SF will send an email with link that has to be clicked within 72h).

Then, in the approval process start defining / reusing an email alert...

http://salesforce.stackexchange.com/questions/22809/can-we-change-from-email-address-of-the-approval-process-approver-notification


Regards,

Ashish

 
DownstairsBDownstairsB
Hi Ashish, thanks for your reply.  Unfortunately the Approval Notification Template is not like a regular Email Alert.  For Approval Notification Template, there is no opportunity to specify the Sender and Recipients.
Ashish_SFDCAshish_SFDC
Hi , 


You can have the Data Binding like merge fields to get the Current Record's  Contact or Lead details.

 We can also have the relationship objects fields. 

Explain a bit more if i am not in the right direction. 


Regards,
Ashish
DownstairsBDownstairsB
It's not something you can specify with merge fields, unfortunately, it is filled in automatically by the approval process
Ashish_SFDCAshish_SFDC
Hi , 


Are you using a standard approval process or customized one?

We can still parse the values entered by the user in the controller. 


Regards,
Ashish
Bhawani SharmaBhawani Sharma
Hi DownstairsB,

Did you find any answer or alternate for this ?

Regards,
B
mnkmnk
Hi DownstairsB,

Have you found the solution for this. Please help us.

Thanks,
Mounika
yogaraj kvyogaraj kv
@DownstairsB,
Are you able to solve this issue or any workaround?
Kirill_YunussovKirill_Yunussov
It is not possible yet.  It's out on idea-exchange for you to vote on:  https://success.salesforce.com/ideaView?id=08730000000l43mAAA
 
Kay GKay G
Setup--> Process Automation Settings --> Email Approval Sender --> Add Org-wide email address.