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Jayesh W. On Demand email to case help needed...
Hi All,
Can we implement On-Demand Email to case for below Secnario?
Users are creating case using Visual Workfolws exposed in VF Page.
Once case is created automated email goes to related contact, when related contact replys to automated email the case should be updated with the response and Related contact should NOT be able to create new case using email.
Also if Related contact send any attachment in his/her responce can that attachment be updated to the case?
This is really urgent and any help is greatly approciated...
Thanks in advance.
Can we implement On-Demand Email to case for below Secnario?
Users are creating case using Visual Workfolws exposed in VF Page.
Once case is created automated email goes to related contact, when related contact replys to automated email the case should be updated with the response and Related contact should NOT be able to create new case using email.
Also if Related contact send any attachment in his/her responce can that attachment be updated to the case?
This is really urgent and any help is greatly approciated...
Thanks in advance.
Hi Jayesh,
Usually we use Auto Response Rules from a no reply or general email id upon the Email to Case creation.
When a user sends a contact an email from the case it will create a Ref Id extension in the email sent to contact and when the contact replies back with the same subject that checks the case and adds itself as an incoming email related to the case.
See the below links for more info, related threads and sample code for On Demand email to case,
https://developer.salesforce.com/forums/ForumsMain?id=906F00000008osrIAA
http://help.salesforce.com/HTViewSolution?id=000171301&language=en_US
https://help.salesforce.com/HTViewHelpDoc?id=customizesupport_ondemand_email_to_case.htm&language=en_US
Idea: https://success.salesforce.com/ideaView?id=08730000000ku6UAAQ
App: There's a really great app called email to case premium that you may want to look at. Does some wonderful things with your support app.
http://appexchange.salesforce.com/listingDetail?listingId=a0N30000001R5cyEAC
Regards,
Ashish