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Geeta Kushwaha 7Geeta Kushwaha 7 

Live Agent: Quick text merge fields not working

We need to display formatted text message in Message field of Quick Text. So we created a custom field message and tried to display it's value in Message standard field using merge field {!QuickText_msg}. But this does not work. Tried other merge fields as well but none of them worked. Please advise.
Judy FrohmanJudy Frohman
I'm having the same problem.  Any replies to this?
akschampakschamp
Refer this Knowledge article - 

https://help.salesforce.com/articleView?id=000272395&language=en_US&type=1