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Camila Heitz
Change case status upon its opening
Hello everyone,
I have cases being created from different channels: email to case, web to lead, etc.
These cases are created with a New status, and I would like the case status to change to Opened automatically, when the case is opened for the first time.
Is this possible without programming a trigger? Any suggestions will do.
Thank you.
I have cases being created from different channels: email to case, web to lead, etc.
These cases are created with a New status, and I would like the case status to change to Opened automatically, when the case is opened for the first time.
Is this possible without programming a trigger? Any suggestions will do.
Thank you.
Hope this helps !!
and then you can have a WF rule which says if the Case has been reassigned from Queue to owner,then change the status from New to Opened.
Hope this helps !!
I guess there's no way to do it automatically upon opening.
Thanks!
Please mark it as best answer to help others :)