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hy.lim1.3897974166558203E12hy.lim1.3897974166558203E12 

Is it possible to replace 'Reply'/ 'Reply to All' button in case feed email?

hi, i would like to know can i change the 'Reply' or 'Reply to all' button in case feed email? I understand that we can default a template when 'Answer Customer' but i also want to load a template when i clicking 'Reply' or 'Reply to All' on that email message in Case Feed.

Poosible to replace with a custom button?
Ashish_SFDCAshish_SFDC

Hi  , 


I do not think this is possible, see another link

http://salesforce.stackexchange.com/questions/41996/reply-reply-to-all-button-missing-from-email-message-feed-when-using-custo


Regards,

Ashish