function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Raj 6Raj 6 

how to display a message to visitor when no agent available in Live Agent

We are using LiveAgent for support customers in salesforce. 

When an Visitor initiates chat,If there is no one from Support Team member available to accept a chat, a message should be sent to the user letting them know that the next available technician will get back to them. After this message is sent, a case is auto-created and assigned.

Please suggest me how to achieve this.

Ashish_SFDCAshish_SFDC
Hi , 


See the document below, 

Queuing options in Live Agent let you specify how incoming chat requests are handled when there are no agents available.

https://help.salesforce.com/HTViewHelpDoc?id=live_agent_queueing_overview.htm&language=en_US


Regards,
Ashish
Miklos GaalMiklos Gaal
This help document is no longer available.  The closest I came was a document that describes how Omni Channel routing works. https://help.salesforce.com/articleView?id=omnichannel_routing.htm&type=5